Frequently Asked Questions

Email us on info@ellaenergy.com - we'd be more than happy to help you.

Yes! We believe Ella is the most delicious ready-to-drink coffee on you're ever going to taste (but we're obviously biased!) But seriously - we challenge you to find a coffee that can be made so quickly and taste so good.

We make Ella with rich dark roast coffee bean extract for a deep rich taste and fresh dairy milk from the Western Cape.

After 9 years of recipe testing and formulation we are proud to offer you something absolutely delicious.

Absolutely! Each Ella is filled with just a few ingredients and is free from preservatives. We use fresh local milk from Darling and fine dark roast coffee bean extract for maximum richness.

Ella’s energy comes from coffee's natural caffeine. Typically this energy boost will last around 5 to 6 hours.

Stock up every month without lifting a finger! That's the idea. With Ella subscriptions you can get Ella automatically every period of your choice (monthly, bimonthly etc.).

You'll be automatically and securely be billed through Paystack and get your delivery in the following days.

Oh...are you get savings! Order every month and get 20% off each time!

Nope! Ella can be kept at room temperature or in the fridge. Whatever you prefer.

Have an Ella hot, cold or room temperature – it’s up to you. Shake it up like crazy for 10 seconds, peel the lid and enjoy!

Your energy boost kicks in 10 minutes usually.

We’re partnered with The Courier Guy which takes 5 – 7 working days depending where you are based (central areas are usually faster than outlying - for ex. Cape Town is often overnight).

Delivery is FREE for all orders over R350. For anything below – there is a one-time delivery fee of R65 added to your cart total. Thank you for understanding.

Yes, Ella is 100% safe to drink! It is rigorously tested and approved for consumption.

One Ella contains two shots of espresso each (usually what a stronger coffee contains). If you are sensitive to this amount of coffee you may feel jittery.

Ella liquid espresso is imported from one of the largest private Coffee Houses in Europe.

To get a good quality foam shake up and down (and not sideways) for 10 seconds.

A high salt content in the water or saline water or residual detergent in your cup will affect the foaming adversely.

Ella’s milk is sourced locally from the Darling area in the Western Cape.

We use dark roast coffee beans for a deep and rich flavour!

During the manufacturing process, Ella is sterilized in a heat process to extend the shelf life to a minimum of one year which can be extended to 18 months subjected to the company’s approval.

Ella is a unique South African innovation.

Ella can be stored at room temperature and enjoyed straight up. Also great when served chilled. Best used at room temperature, when preparing a cappuccino.

At Ella, we care greatly about Quality and Food Safety. Ella is manufactured to the most stringent international food safety standard FSSC 22000. Ella is Halal certified and and also certified for a Veterinary Approved Establishment.

The Capsule is made from recyclable polypropylene packaging.